Reputation Management: Our Experience

Our Experience

Our Reputation Management team is uniquely qualified to support all manner of clients. We are able to command the resources of a full-service communications agency with a complete range of in-house capabilities. Having specialists close at hand in areas such as Internet and social media, video, direct mail, advertising, print and broadcast production often proves invaluable during a crisis when response time is of the essence.

The hundreds of engagements we’ve completed include such situations as:

  • Accidents
  • Advocacy/interest group attacks
  • Alleged wrongdoing
  • Bomb threats/evacuations
  • Business continuity planning
  • Child safety-related incidents
  • Civil lawsuits and criminal action
  • Community opposition to operations or expansions
  • Contaminated food
  • Controversial issues
  • Corporate bankruptcies
  • Crisis communications training
  • Crisis counsel
  • Crisis preparedness
  • Crisis response planning
  • Crisis risk assessments/audits
  • Dark websites for crisis readiness
  • Disgruntled employees
  • Dissatisfied customers
  • Employee misconduct/criminal behavior
  • Energy facilities issues
  • Environmental issues
  • Executive issues/misconduct
  • Facility closures
  • False information
  • Family business issues
  • Federal/state government investigations/sanctions/prosecutions
  • Financial misconduct/embezzlement
  • Food-borne illnesses in restaurants and public venues
  • Governmental advocacy preparation
  • Healthcare/hospital/nursing home events
  • Higher education institutional problems
  • Historic preservation issues
  • Hostile takeovers and acquisitions
  • Inaccurate reporting
  • Internet attacks
  • Labor issues/contract negotiations
  • Lawsuit support
  • Layoffs/downsizings
  • Leadership transitions
  • Legislative issues/advocacy
  • Management missteps or failures
  • Media training
  • Medical malpractice
  • Mergers and acquisitions
  • Misinformation campaigns
  • Negative news coverage
  • New facility siting issues
  • Online mischief/internet attacks
  • Operating failures
  • Personnel and workplace issues
  • Pharmaceutical recalls
  • Public information/education
  • Public meetings/hearings
  • Product liability/failures/recalls
  • Regulatory problems
  • Rumor control/whispering campaigns
  • Social media crisis deployment
  • Strikes/picketing/boycotts
  • Succession/business continuity issues
  • Union negotiations
  • Unionization drives
  • Violent incidents/mass murder
  • Windpower development
  • Zoning battles

Our Crisis and Issues engagements are conducted with complete confidentiality. While we never publish a list of these clients, we will provide specific citations and examples in private meetings.

Stephen Bell Reputation Management

Under Steve’s direction, EMA’s reputation management practice provides controversial issues counsel and crisis communications to wide range of public and private sector clients.

  • (716) 880-1449
  • sbell at mower dot com